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Wilma Baltes

Wilma Baltes

Learning Consultant, KLM
I work for KLM as a learning consultant for learning & development . Due to a new service concept in the business class I was asked to develop an training. Together with Marcel de Leeuwe we designed a performance support tool on their iPad according to the 5 Moments of need. This tool helps the cabin staff on specific KLM flights. This design created a new way of working and learning.
Sessions