611: Performance Support at 38,000 Feet

29 Oct 2019
Durango 1
Performance Support

KLM has renewed the World Business Class concept. However, a new service meant a different way of working. KLM applied the '5 Moments of Need' approach in a unique blended learning trajectory, combining learning and working high up in the air. The solution is a practical combination of e-Learning, a one-day workshop and an iPad app. Join us to understand how this project has changed learning and working within KLM.

  • Learn how we made the difference for our business
  • Learn how to organize such a complex project
  • Learn how we truly covered every Moment of Need
Marcel de Leeuwe, Independent e-Learning specialist - KLM
Wilma Baltes, Learning Consultant - KLM