"121: ""Five-Star"" Training Experiences: Hospitality Lessons from Top Hotels"

28 Oct 2019
Durango 2
Classroom/In-Person ILT

What do great hotels and great trainers have in common? They know how to create amazing experiences, and they know how to make it look effortless. In this session, geared to those who are new to the field or just looking for some fresh ideas, we’ll explore how top hotels make the ordinary extraordinary for their guests. Then, we’ll compare those tactics with techniques for delivering a true "five-star" training experience.

  • • Discover how place, product, and people impact and influence an experience
  • • Learn how sensory elements that are common in hotels can strengthen the training experience for learners
  • • Develop an action plan for one of your upcoming in-person training experiences
Shannon Rinella, CHE, CHT, Sr. Director, Global Learning + Development | Adjunct Lecturer - Marriott International | Georgetown University